Refund Policy
Refund Policy
Refund Policy – Jordanian Crystals Store
Customer Satisfaction is Our Priority
At Jordanian Crystals Store, we are committed to providing authentic, high-quality products and excellent service. If you are not fully satisfied with your purchase, you can benefit from our refund policy below:
Returns & Exchanges
You may request a return or exchange within 14 days of receiving your order.
Items must be unused, unopened, and in their original condition with original packaging.
Damaged or incorrect items will be replaced or refunded in full at no extra cost.
You may request a return or exchange within 14 days of receiving your order.
Items must be unused, unopened, and in their original condition with original packaging.
Damaged or incorrect items will be replaced or refunded in full at no extra cost.
Refunds
Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
For cash-on-delivery orders, refunds will be processed via bank transfer or e-wallet as agreed.
Shipping fees are non-refundable unless the error was on our side.
Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
For cash-on-delivery orders, refunds will be processed via bank transfer or e-wallet as agreed.
Shipping fees are non-refundable unless the error was on our side.
Shipping Costs
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
For exchanges, new shipping fees will apply to the replacement item.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
For exchanges, new shipping fees will apply to the replacement item.
Non-Returnable Items
Opened or used products.
Special offers or heavily discounted items (unless damaged or incorrect).
Personal care items such as opened cosmetics, for health and safety reasons.
Opened or used products.
Special offers or heavily discounted items (unless damaged or incorrect).
Personal care items such as opened cosmetics, for health and safety reasons.
How to Request a Refund
Contact us via the Contact Us page.
Provide your order number and a photo of the item (if applicable).
We will respond within 24–48 hours with return instructions.
Contact us via the Contact Us page.
Provide your order number and a photo of the item (if applicable).
We will respond within 24–48 hours with return instructions.
Our Guarantee
We stand by our “Money Back Guarantee” to ensure a safe and trustworthy shopping experience.
